Terms & Conditions
These Terms and Conditions constitute the agreement between the Platform, the User, and the Service Provider. They outline the terms and conditions of the Platform, as well as clarify the provisions for using and benefiting from the Platform, including the obligations and rights of each party. This Terms and Conditions Agreement has been added to the Platform’s homepage to ensure easy access and review. By visiting the Platform, using it, or creating a personal account on the Platform, you agree to this Terms and Conditions Agreement.
Definitions:
Platform: Refers to both the webook.com website and the webook.com mobile application, which provide a mediation service between the Service Provider and the User by displaying the Service Provider’s products on the Platform and enabling the User to purchase or benefit from these products.
User: Refers to any individual who visits or uses the Platform or creates a personal account on the Platform for the purpose of purchasing or benefiting from the products.
Service Provider: Refers to any individual or entity that offers bookings, tickets, services, or other activities and offers on the Platform for the purpose of sale.
Products: Refers to all tickets, bookings, services, and other activities and offers available on the Platform.
Product Specifications: Refers to information related to the products, such as prices, purchase conditions, location, and time of product collection or utilization.
Data: Refers to the information entered by the User on the Platform for the purpose of creating a personal account or purchasing any of the products.
Communities and Chat Terms and Conditions
3.1. Through the community and chat feature, we strive to create an interactive and vibrant community. All users must adhere to and implement these terms and conditions to ensure an effective, distinguished, disciplined, and ethical experience that benefits all users, in accordance with the following terms, conditions, and guidelines:
3.2. The user is committed to refraining from infringing upon any other user in any manner, including harassment, intimidation, bullying, or any other forms of misconduct.
3.3. The user is obligated not to share any inappropriate or unethical content, whether through messages, images, videos, audio, or any other means.
3.4. The user is obligated not to post repetitive messages or interfere with the effectiveness and integrity of the platform, and must not promote content, products, or services unrelated to the platform’s offerings.
3.5. The user is committed not to send or comment in any manner that is discriminatory, racist, or hateful.
3.6. The user is obligated not to impersonate any public figure or any other users, and must ensure the accuracy and truthfulness of the information they provide, including their identity and personal details.
3.7. The user is obligated to report any content that violates or is inconsistent with these terms and conditions to the platform immediately upon becoming aware of or noticing such content.
3.8. Failure to comply with any of these terms and conditions may result in the suspension or deletion of the user’s account at the discretion of the platform.
Terms and Conditions of Use:
1- The User and the Service Provider each commit to complying with all applicable laws and regulations while using the Platform.
2- It is prohibited to use the Platform for any illegal purposes or for purposes that conflict with the provisions of this Terms and Conditions Agreement.
3- The Platform disclaims any responsibility for any errors in the data or product specifications, or for their inaccuracy or conflict with any current laws or those that may be imposed in the future.
4- Product specifications may be modified at any time, and it is the User’s responsibility to verify the product specifications before making a purchase.
5- The Service Provider may cancel the purpose of the product, its delivery, or its use at any time before the event or the scheduled time of use, such as canceling a show or concert for reasons specific to the Service Provider. In such cases, the Platform shall not be held responsible for any consequences resulting from this cancellation. The Platform will attempt to notify the User of the cancellation as soon as it becomes aware of it.
6- In the event of any issues or claims related to the product or its use, the User must directly contact the Service Provider for all matters related to such issues or claims.
7- The Platform does not guarantee refunds after purchase and is not obligated to accept returns of products after they have been purchased.
8- The Platform continuously updates these Terms and Conditions of Use. It is the User’s responsibility to review these Terms and Conditions and comply with any modifications. Any updates to these Terms and Conditions shall become effective from the date they are published on the Platform.
9- If any provision of these Terms and Conditions conflicts with any laws or regulations, or is unenforceable, the remaining provisions shall remain in full force and effect.
10- Neither the User nor the Service Provider has the right to transfer the obligations listed in these Terms and Conditions without obtaining prior written consent from the Platform. The Platform reserves the right to assign or transfer these Terms and Conditions to any third party without any restrictions.
Platform Rights and Obligations:
1- The Platform is committed to making every effort to ensure the readiness, effectiveness, and quality of its performance. However, it does not guarantee the absence of any unexpected interruptions resulting from updates, maintenance, or unforeseen technical issues.
2- The Platform reserves the right to modify, suspend, or terminate the Platform or any of its features at any time, without prior notice or liability.
3- The Platform strives to satisfy both Users and Service Providers and, to this end, contracts with third-party service providers, such as payment processors, to facilitate the services provided on the Platform. The Platform is not responsible for any errors, negligence, or claims arising from the services provided by third parties.
4- The Platform has the right to amend, develop, and enhance the Platform and its terms and conditions. By continuing to use the Platform after any changes to the Platform or the Terms and Conditions Agreement, the User acknowledges acceptance of all updated terms and conditions.
5-The Platform is committed to protecting the privacy and security of Users’ and Service Providers’ personal data and information. However, it reserves the right to use any data, statistics, or information for auditing, research, and development purposes.
6-The Platform is responsible for publishing information and product specifications as received from the Service Provider and disclaims any responsibility for inaccuracies, errors, or incorrectness in such information.
7-The Platform continuously works on improving and developing the Platform to achieve benefits for all parties involved.
User Rights and Obligations:
1- The User acknowledges that they are legally competent and of legal age. They are obligated to create a genuine, non-programmed personal account on the Platform solely for personal use. The User’s personal account must contain accurate and truthful information without any distortion or incorrect entries to complete the product purchase and payment procedures. The product cannot be purchased or used until a genuine User account is created.
2- The User must create only one personal account for reservations and purchases for personal use, not for commercial purposes or resale on any platforms not affiliated with this Platform. The User acknowledges that using the Platform for commercial purposes or resale on non-affiliated platforms may lead to legal action and grants the Platform the right to cancel the product without refund and to block or close their account and its contents. The User must ensure that all data entered and registered in their account is accurate and up-to-date, including contact and payment information, before, during, and after the purchase or use of the product.
3- The User is responsible for maintaining the confidentiality of their account information and must ensure that no unauthorized person accesses their account or performs any transactions. If another user accesses the account, they will be treated as the primary user, and all actions performed will be considered valid. The User must notify the Platform immediately upon becoming aware of any unauthorized access. The Platform is not responsible for any changes or actions taken on the User’s account.
4- By attending events, activities, or trials advertised on the Platform, the User grants the Platform, the Service Provider, organizers, their partners, and sponsors a non-exclusive, royalty-free, perpetual, and worldwide license to photograph the User and their companions, and to use, copy, distribute, display, and modify these images for promotional, marketing, and other purposes. The User acknowledges that the Platform is not responsible for any consequences arising from the photography, use of images, or any liabilities related to the use of these images or videos.
5- The User agrees to comply with and not violate any applicable laws, regulations, decisions, rules, terms, and guidelines related to the Platform, including those concerning reservations, purchases, event attendance, trials, or other activities. The User acknowledges that their use of the Platform is in compliance with the laws and regulations and this Terms and Conditions Agreement, as well as the Service Provider’s terms and conditions, and does not conflict with any of these in any way.
6- The User authorizes the payment gateway (the entity responsible for processing payments) and the Platform to deduct the ticket value through the payment method selected by them, using the credit card information provided by the User for processing the payment. The User is responsible for any fees arising from this payment process.
7- The User agrees not to engage in any actions that conflict with these obligations, or commit any fraudulent activities or acts that could harm the Platform or the merchant. If the User breaches or violates any of these obligations, their account may be suspended or terminated. In such cases, the User is not entitled to request, appeal, or file a complaint to any entity at any time to restore their account or its contents. The Platform reserves the right to pursue legal and judicial action.
8- The User must not engage in any behavior that may obstruct or damage the Platform’s operations, interfere with other users’ access to the Platform, or harm the Platform’s privacy, integrity, and security.
9- If the User is using the Platform from outside the Kingdom of Saudi Arabia, they acknowledge the Platform’s disclaimer of responsibility for any consequences arising from the use of the Platform. The User does not have the right to request refunds or compensation related to the use of the Platform or dealings with it. The Platform does not guarantee the refund of amounts paid for purchasing or using a product.
10- The User agrees not to use the Platform for illegal, harmful, or malicious purposes, including but not limited to sending viruses or malicious software, unauthorized access, or data manipulation.
11- The User agrees to assume full responsibility and indemnify the Platform against any claims, damages, losses, or liabilities arising from the use of the Platform.
Intellectual Property Rights:
1- The Platform retains all intellectual property rights. In the event of any exploitation, modification, or use of the Platform’s intellectual property rights, either directly or indirectly, the Platform reserves the right to take any action it deems appropriate to stop such exploitation, modification, or use and to seek compensation for it.
2- All content on the Platform, including but not limited to codes, visible or written data, the trade name, and the trademark, are the property of the Platform and may not be exploited or used in any manner.
3- Neither the User nor the Service Provider is entitled, under any circumstances, to exploit or use, directly or indirectly, any of the Platform’s registered or unregistered intellectual property rights, including but not limited to artistic designs, technical designs, programming languages, or logos.
4- All data, codes, images, electronic designs, content, trademarks, appearance, and other elements, whether registered or unregistered, domestically or internationally, are exclusively owned by the Platform. No other party has the right to use or benefit from them.
5- No entity or individual is permitted to monitor, copy, derive ideas from, download, reproduce, or use any content displayed on the Platform for any purpose without obtaining written permission from the Platform.
6- The Platform may allow the User or Service Provider to submit or post content, including but not limited to reviews, ratings, comments, or other materials. By agreeing to this Terms and Conditions Agreement, you grant the Platform a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content on the Platform or use it for research and development purposes.
7- The User warrants that they own the necessary rights to the content they submit and that such content does not infringe upon the intellectual property rights or any other rights of any third party.
8- The Platform reserves the right to remove or modify any User or Service Provider content that violates these terms or is deemed inappropriate at the Platform’s sole discretion.
9- The Platform may contain links to third-party websites and resources. These links are provided to enhance user experience and convenience. The Platform does not endorse or encourage engagement with these third-party sites and assumes no responsibility for the content, products, or services provided by third parties. The User’s interactions with third-party websites are unrelated to the Platform, and the Platform bears no responsibility for any outcomes or for any terms, conditions, or privacy policies governing those third-party websites, which are separate and independent from the Platform’s Terms and Conditions.
Disputes and Governing Law:
This Terms and Conditions Agreement shall be governed by and construed in accordance with the regulations, laws, and decisions of the competent authorities in the Kingdom of Saudi Arabia. In the event of any dispute arising between the parties to this Terms and Conditions Agreement, an attempt shall be made to resolve the dispute amicably through written notices between the parties. If an amicable resolution cannot be reached, the parties shall have the right to seek recourse through the competent judicial authorities in Riyadh, Kingdom of Saudi Arabia.
Publish Date: 14/08/2024
Membership Terms and Conditions:
1- To ensure user satisfaction and provide the best solutions and services, the Platform offers a subscription service for User membership within various packages. Each membership package provides the User with additional services and benefits based on the selected package. To subscribe to one of the available packages, the User must have an active personal account and pay the required subscription fees.
2- Membership subscription fees are charged according to the price displayed for the selected package. These fees cannot be paid by deducting from the electronic wallet linked to the User’s personal account.
3- The subscription period begins from the date the User confirms their subscription to the selected package and pays the subscription fees.
4- The subscription is automatically renewed on a monthly or annual basis, according to the User’s choice, unless the User cancels the subscription.
5- If the User cancels the subscription during its active period or after the subscription period begins, the User is not entitled to a refund of the subscription fees, in whole or in part. The Platform is not obligated to return the subscription fees or any portion thereof, even if the User did not utilize the benefits and services of the subscribed membership package.
6- The Platform reserves the right to modify the fees of any membership package at any time, with prior notice given to the User.
7- The User is responsible for the accuracy of the information provided for the membership subscription and acknowledges that they will not use any unauthorized data or payment methods during or after completing the subscription process.
8- The User agrees not to use the membership in a manner that conflicts with applicable laws, regulations, or this Terms and Conditions Agreement.
9- The User acknowledges not to use the membership or its benefits and services in a way that harms or may harm the Platform or any Service Provider.
10- If the User uses the membership or any of its benefits and services unlawfully or in a manner that harms the Platform or any Service Provider, the User shall be responsible for compensating the Platform or the Service Provider.
11- The Platform reserves the right, at any time and without any obligation, to cancel or suspend the membership at its sole discretion, by issuing a notice to the User using the contact information provided and added to their personal account.
12- Subscription benefits apply to select events only and are subject to availability on a first-come, first-served basis. These benefits are not available for all events on webook.
13- Your benefits may take up to 24 hours to be unlocked.
14- Subscriptions benefits apply to certain events only and the maximum benefits can vary for each event. Benefits may be reduced at any time prior or during an event, subject to requests from the organizer.
